Customer Support
You have access to the same, high quality level of Customer Support from the moment you download a CloverDX trial until you become a customer and beyond. We also strive to ensure that your experience with CloverDX is straightforward, helpful and to the point.
Customer Support
Our support team has a deep understanding of the product and is tightly integrated with the professional services and development teams, so delivering properly qualified solutions is optimized for both time and quality.
We don’t outsource support to third parties.
Software Upgrades
We'll help you upgrade to new versions of CloverDX smoothly, and help you get the most out of new features.
Enhanced Plan
We offer 24/7 support to customers on Enhanced plan, aiming for shortened turnaround on tickets, quick response times and fast resolution of issues leading to uninterrupted production and peace of mind.
Support Levels
CloverDX offers two support levels to match your needs.
Standard and Plus plans come with the same support package, while Enhanced plan caters to the needs of more demanding enterprise customers.
Standard & Plus plans | Enhanced plan | |
---|---|---|
Hours of operation | 8:00 - 22:00 UTC | 24/7 |
Targeted response time | 2 business days | Based on severity Urgent 8 hours High 24 hours Normal & Suggestion 48 hours |
Targeted resolution time | Best effort | Based on severity Urgent 48 hours High, Normal, Suggestion Best effort |
Custom code debugging | CTL yes, Java no | CTL yes, Java no |
“Companies will always tell you they have great support, and then you buy the software and you find out that’s not the case... With CloverDX I get answers right away. Any time there’s a problem they take every bit of care to try and get a resolution"
IT Manager, Sisk Fulfillment Service