Helping you succeed

Customer support

We're here to help you get results with CloverDX - from the minute you download a trial until you become a customer and beyond.
All our support is in-house, from a team of experts ready to help you.
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Customer support

CloverDX support is in-house, not outsourced. Our support team has a deep understanding of the product and is tightly integrated with the professional services and development teams, so you get high-quality solutions, from a real person, fast.

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Software upgrades

We'll help you upgrade to new versions of CloverDX smoothly, and help you get the most out of new features.

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Enhanced support

Customers on the Enhanced Plan get 24/7 support, with shortened turnaround on tickets, quick response times and fast resolution of issues leading to uninterrupted production and peace of mind.

Support levels

CloverDX offers two support levels to match your needs.


Standard and Plus plans come with the same support package, while the Enhanced plan caters to the needs of more demanding enterprise customers.

  Standard & Plus plans Enhanced plan
Hours of operation 8:00 - 22:00 UTC 24/7
Targeted response time 2 business days Based on severity
Urgent 8 hours
High 24 hours
Normal & Suggestion 48 hours
Targeted resolution time Best effort Based on severity
Urgent 48 hours
High, Normal, Suggestion Best effort
Custom code debugging CTL yes, Java no CTL yes, Java no
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“Companies will always tell you they have great support, and then you buy the software and you find out that’s not the case... With CloverDX I get answers right away. Any time there’s a problem they take every bit of care to try and get a resolution"

Nick Liles

IT Manager, Sisk Fulfillment Service

Read the case study

"...the people are by far the best part of the product."

See what CloverDX users say about us

CloverDX reviews sourced by G2
CloverDX is a leader in ETL Tools on G2
CloverDX is a leader in On-Premise Data Integration on G2
CloverDX is a leader in Enterprise ETL Tools on G2
Users love CloverDX on G2

Book a demo

See how CloverDX could help you get results fast, with full support from the minute you download a trial until you become a customer and beyond.