Helping you succeed
Customer support
We're here to help you get results with CloverDX - from the minute you download a trial until you become a customer and beyond.
All our support is in-house, from a team of experts ready to help you.

Customer support
CloverDX support is in-house, not outsourced. Our support team has a deep understanding of the product and is tightly integrated with the professional services and development teams, so you get high-quality solutions, from a real person, fast.
Software upgrades
We'll help you upgrade to new versions of CloverDX smoothly, and help you get the most out of new features.
Enhanced support
Customers on the Enhanced Plan get 24/7 support, with shortened turnaround on tickets, quick response times and fast resolution of issues leading to uninterrupted production and peace of mind.
Support levels
CloverDX offers two support levels to match your needs.
Standard and Plus plans come with the same support package, while the Enhanced plan caters to the needs of more demanding enterprise customers.
Standard & Plus plans | Enhanced plan | |
---|---|---|
Hours of operation | 8:00 - 22:00 UTC | 24/7 |
Targeted response time | 2 business days | Based on severity Urgent 8 hours High 24 hours Normal & Suggestion 48 hours |
Targeted resolution time | Best effort | Based on severity Urgent 48 hours High, Normal, Suggestion Best effort |
Custom code debugging | CTL yes, Java no | CTL yes, Java no |

“Companies will always tell you they have great support, and then you buy the software and you find out that’s not the case... With CloverDX I get answers right away. Any time there’s a problem they take every bit of care to try and get a resolution"

IT Manager, Sisk Fulfillment Service
"...the people are by far the best part of the product."
See what CloverDX users say about us
Book a demo
See how CloverDX could help you get results fast, with full support from the minute you download a trial until you become a customer and beyond.